LAK provides maintenance programs tailored to customer needs to ensure your weighing equipment performs reliably and accurately. We have invested heavily to create the largest service organisation of its type in Malaysia, ensuring high equipment uptime and productivity for more than 2,000 customers.
Nationwide Service Coverage
With 60 highly trained and qualified service engineers and technicians located across Malaysia, we provide truly nationwide coverage. Our engineers and technicians are trained to high work standards in line with ISO 9000 and globally benchmarked internal standards. All our branches nationwide are equipped with the right tools and parts to enable quick response to any service situation so that you can maximize overall equipment reliability and uptime.
24/7 Service Support
Our team of supervisors can be directly accessed for fast, efficient response whenever you need our 24/7 service support. Technicians are equipped with hand-held communication devices enabled with proprietary software to maximize technician availability and speed of response. Our team of software experts also provide online software problem solving.
High Customer Satisfaction and Loyalty
Having operated in Malaysia for over 50 years, a vast majority of our customers have been with us for years. Our reputation for service excellence is backed by high satisfaction ratings from an overwhelming majority of customers. As part of our drive to improve service and operating excellence, we track and measure a number of key performance indicators which we benchmark globally for continuous improvement.
LAK is the only service provider vertically integrated into equipment manufacturing and fully-owned by the original equipment and parts manufacturer. This means that our maintenance programs are backed by genuine parts and warranties.
Expertise and Experience
Our operating culture draws from a strong corporate focus on product and service excellence. Our extensive industry knowledge is reinforced by regular, in-depth training of all customer facing staff. This keeps our technicians abreast of new technology, disciplines, health, safety and environmental requirements.
Not all businesses have the same requirements. We will work with you to provide a solution that meets the needs of your business, your budget and your industry. As one of the world’s largest manufacturers of weighing equipment, we have product knowledge and industry understanding that is second to none